A dynamic conversation about using strategic communication techniques and other non-physical methods to stabilize, slow down, or ease the intensity of challenging situations. The focus is on defusing tensions and creating space for calm, constructive dialogue—without resorting to force. Together, we’ll explore both effective and ineffective examples of engaging with people in an elevated emotional state. We’ll also look at the interplay between high emotions and low rational thought, and how intentional communication can shift the balance toward safety, understanding, and resolution.

If you would like to arrange this training for your department or campus organization please complete the training request form here: https://www.uvm.edu/dsc/training